Client Solutions
Head of Client Solutions, United States
Own the client side of the US market, from the first conversation to a deployment a team runs every day.
- Location
- United States (remote)
- Contract
- Full-time
- Team
- Client Solutions
Advertiser and agency teams use Concord to execute media across platforms under their own rules. That only works when someone understands how a given team actually buys, and turns it into the Skills, rules and approval policies the platform then enforces.
This is that role for the United States, and it is the first senior client-facing hire in the market. You will carry the relationships, lead the solution design behind them, and build the function that comes after you.
What you will own
- US client relationships end to end: first conversation, evaluation, onboarding, and the expansion that follows a deployment that works.
- Solution design: translating a team's media operations into Skills, advertiser rules, approval policies and automations inside Concord.
- Onboarding and enablement for traders, account teams and ad operations, so the platform is used the way it was configured.
- The feedback loop into product: which platform gaps, workflows and objections keep coming back, in enough detail for engineering to act on.
- Senior relationships at agencies, holding companies and advertisers, across brands and markets.
- The US client solutions practice itself: the process and the documentation first, the team after.
What we look for
- Substantial experience in media buying, programmatic, ad operations or client solutions, with time spent inside buying platforms rather than only next to them.
- A record of owning senior client relationships in the US market, at an agency, an advertiser or a platform.
- The ability to be commercial and technical in the same week: an integration conversation on Monday, a quarterly review on Thursday.
- Comfort building in a market where the playbook does not exist yet, and writing it as you go.
- Willingness to travel domestically for client work.
- Authorization to work in the United States.
Nice to have
- Hands-on experience with DV360, Meta, Amazon DSP or The Trade Desk.
- Experience as an early commercial or solutions hire at a platform company.
- Experience working with a European product and engineering team across time zones.
How we hire
- A first call on the market, the role, and your experience.
- A working session on a real client scenario, from media operations to a Concord configuration.
- Conversations with product and engineering.
- A final conversation on scope, compensation and start date.
Apply for this role
Send a CV and a few lines on why this role, to hello@concord.ad. No cover letter template needed. If you have shipped something you are proud of, point us at it.
Concord hires on what you can do and how you think. We consider every application without regard to origin, gender, gender identity, sexual orientation, age, disability, religion or family situation, and we adjust the process for candidates who need us to. Tell us what you need and we will arrange it.